CASE STUDY

    SECTOR

    Location-Based Services

    Satellite view

    Source: Jersey Evening Post

    walmart-enhances-customer-experience-through-strategicin-store-navigation-solutions

    image

    Source: Jersey Evening Post

    Project Details

    Walmart boasts a substantial customer base, with more than 265 million customer visits occurring weekly. However, given its expansive store size of over 16,722.5 square meters, customers often encounter challenges navigating to specific items within the premises. Recognizing the importance of efficient in-store navigation for ensuring ongoing customer satisfaction, addressing this issue promptly became imperative.

    To tackle this challenge, the company needed to implement strategies for simultaneous inventory management and restocking of merchandise throughout the store. This approach not only facilitated the timely replenishment of stock but also addressed issues such as large quantity purchases by individual customers and the presence of partially filled shelves.



    Solutions
    Product Used

    Value Propositions

    Return on Investment (RoI)
    Geo_icon
    GeographyNorth America/Central America/Caribbean

    Location_icon
    CountryUSA

    Project_owner
    Project Owner

    Walmart


    Project_stakeholder_icon
    Project/Technology Stakeholder

    Bossa Nova


    Calendar_icon
    Completed Year/Projected Completion Year2018

    Technology Used
    Sector Focus
    SDGs
    Recognition/ Awards

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