As the largest public water and wastewater utility in the Carolinas, Charlotte Water (CLTWater) serves over a million customers in the City of Charlotte and greater Mecklenburg County, along with nearby towns. To streamline operations, CLTWater integrates various GIS data into Cityworks, its primary system for work order and asset management. Recognizing the need to transition from ArcMap to the ArcGIS Utility Network as part of the City of Charlotte's broader initiative, CLTWater undertook a comprehensive implementation plan to meet stakeholder needs.