A pioneer in Tunisia's telecom sector, Tunisie Telecom boasts over seven million subscribers across its fixed and mobile networks. To cater to its vast customer base, the company operates 24 regional offices with over 6,000 employees, serving customers through 160 direct retail stores, nearly 100 franchises, and over 13,000 independent points of sale. Seeking to expand its market share, streamline operational workflows, and enhance the customer experience, Tunisie Telecom embarked on this initiative.