PT Telekomunikasi Indonesia, Tbk (Telkom), a government-owned telecommunications company, embarked on an ambitious fiber-to-the-home initiative named IndiHome. This triple-play service integrates phone, internet, and cable television offerings. Ensuring the delivery of high-quality products to IndiHome subscribers is a crucial aspect of Telkom's business strategy. Maintaining competitiveness is essential for building a robust subscriber base for the company's services.