BT Group plc (formerly British Telecommunications plc, abbreviated to British Telecom) is one of Europe’s leading providers of telecommunications services.BT serves a wide range of clients in the UK, from single-line consumers to government agencies and some of the biggest multinational corporations in the world. Higher-value broadband, Internet goods and services, and IT solutions are examples of services. BT's global IP network offers numerous connectivity options for voice, video, data, and converged communication services. Paper-based maps and diagrams were ineffective in assisting engineers in meeting customer needs because there were 17,000 field-based engineers providing services to about 6.1 million customers annually.