Empowering Crisis Response and Community Policing through Data-Driven Applications: Toronto Police Service’s CAP Initiative

The Toronto Police Service (TPS) receives approximately 70 mental health crisis calls daily. To address these incidents more effectively, TPS developed the Community Asset Portal (CAP) in partnership with Ryerson University students and Findhelp 211. The CAP app connects officers and the public to nearby services such as mental health support, meal programs, housing, and education. By integrating Findhelp 211's comprehensive database into a simple, location-based interface, the app allows first responders to de-escalate crises by directing individuals to appropriate resources in real-time.

This initiative is part of a broader TPS modernization strategy focused on data-driven community policing. Complementary tools like the Public Safety Data Portal enable officers to access crime trends, cultural demographics, and resource needs for specific neighbourhoods. The solution fosters long-term community partnerships, enhances transparency, and ensures culturally sensitive interventions.