SEMCO ENERGY Gas Company, catering to about 300,000 customers, identified a strategic opportunity to implement Esri's Utility and Pipeline Data Model (UPDM) along with ArcGIS Utility Network. With a long-standing relationship with Esri and a skilled GIS team, SEMCO positioned itself as a frontrunner for early adoption. The company focused on enhancing customer satisfaction through a methodical, cost-efficient approach. This involved a thorough assessment of their current data and exploring the potential of ArcGIS Pro, UPDM, and Utility Network for deeper insights.